- Special Awards
- Best Industry Newcomer
- International Event of the Year
- Industry Award for Effectiveness
- The Grand Prix Award
- Laurus Award
- Best Drama
- Best Documentary
- UK Event of the Year
- Digital Awards
- Internal Digital Media
- Experiential Digital Events
- External Interactive Media
- Web TV and Asset Management
- e-Learning
- Web 2.0
- Production Arts and Crafts
- Best Photography
- Best Script
- Best Editing
- Best Use of Music
- Best Original Music and Sound Design
- Best Direction
- Best Animation, Graphics and Special Effects
- Film, video and DVD
- Recruitment
- Public Relations
- Education
- Internal Communications
- Practical Training
- Sales of Products and Services
- Health and Safety
- Motivational Training
- Induction
- Corporate Image
- Charity and Not for Profit
- B2C Promotion and Information
Face Value
Category supporter
This film has not been authorised for public viewing
Produced by
Pukka Films
Aims & Objectives:
RBS wanted a film to encourage staff to be more vigilant and to ‘think fraud’ during their interactions with customers, without impacting on service. There are processes and checks that need to be followed during interactions with customers, and there was a need to highlight to staff the importance of completing these steps.
Intended audience:
The audience was to be all members of the global banking team, focusing on the Customer Service Officer and the Customer Adviser roles.
RBS wanted a film to encourage staff to be more vigilant and to ‘think fraud’ during their interactions with customers, without impacting on service. There are processes and checks that need to be followed during interactions with customers, and there was a need to highlight to staff the importance of completing these steps.
Intended audience:
The audience was to be all members of the global banking team, focusing on the Customer Service Officer and the Customer Adviser roles.