Face Value

This film has not been authorised for public viewing
Produced by Pukka Films
Aims & Objectives:
RBS wanted a film to encourage staff to be more vigilant and to ‘think fraud’ during their interactions with customers, without impacting on service. There are processes and checks that need to be followed during interactions with customers, and there was a need to highlight to staff the importance of completing these steps.

Intended audience:
The audience was to be all members of the global banking team, focusing on the Customer Service Officer and the Customer Adviser roles.

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